GrahakiPrivacy policy
Effective 18 October 2026
This policy explains what personal data Grahaki ("we", "us") handles when you use the Grahaki website, the Grahaki Chrome extension (the "Extension") and related services, and the choices you have. Grahaki is operated by [YOUR FULL LEGAL NAME], [YOUR PUBLIC ADDRESS, CITY, STATE, PIN].
1. The short version
- We never read the content of your WhatsApp messages and never send messages for you.
- The Extension only uses the name and phone number of the chat you have open, to show or save a lead.
- In the current version, the leads, notes and reminders you create are stored only in Chrome on your own computer.
- We do not sell your data, show ads or use tracking cookies.
2. Data we handle
| Data | Why | Where it is stored |
|---|---|---|
| CRM data you create: customer names, phone numbers, stages, tags, notes, follow-ups and saved replies | To provide the Extension's features | In the current version, only in your browser's local storage. With Pro cloud backup, on our servers in India (see section 4) |
| The name and number of the WhatsApp chat you have open | To find or prefill the matching lead | Read on your device; saved only if you save the lead |
| Account details when you sign in (name, email) — coming with Pro | To identify your account and licence | Our servers in India |
| Payment details | To process Pro payments | Handled by Razorpay. We receive the payment status and ID, never your card or UPI credentials |
| Emails you send us | To answer you | Our email inbox |
This website does not use cookies, analytics or third-party scripts.
3. Your customers' data
When you save details about your own customers in Grahaki, you decide what to store and why. For that data, you are the data fiduciary (controller) and Grahaki acts as your data processor. You are responsible for having a lawful reason to keep your customers' details and for respecting their requests. We process that data only to provide the service to you.
4. Where data is stored and who helps us
When cloud features are switched on, data is stored with these service providers, under contracts that require them to protect it:
- Supabase (database and sign-in), hosted on Amazon Web Services in Mumbai, India.
- Razorpay (payments), India.
- Cloudflare (website hosting and email forwarding).
Data is encrypted in transit and at rest, and each customer account's data is kept separate from every other account.
5. How long we keep data
Data stored on your computer stays until you delete it or uninstall the Extension. Cloud data is kept while your account is active. If you delete your account, we delete your data within 30 days, and from backups within a further 7 days. We will notify you at least 48 hours before erasing data from an inactive account.
6. Your rights
Under India's Digital Personal Data Protection Act, 2023 (and, for users in the European Union, the GDPR), you can ask to access, correct, export or delete your personal data, withdraw consent, and nominate someone to exercise your rights. Most of this you can do yourself in Grahaki's Settings (export, backup and delete). For anything else, email support@grahaki.com. You may also complain to the Data Protection Board of India or, in the EU, your local data protection authority.
7. Security
We use encryption, strict access controls and per-account data isolation, and we never store your WhatsApp login. If a personal data breach occurs, we will notify affected users and the authorities as the law requires.
8. Children
Grahaki is a business tool for adults. You must be 18 or older to use it.
9. Chrome Web Store Limited Use
Grahaki's use of information received through the Chrome Extension complies with the Chrome Web Store User Data Policy, including the Limited Use requirements. We use such data only to provide and improve Grahaki's features, never for advertising, and we do not sell it or transfer it except as described here or required by law.
10. Changes and contact
If we change this policy in a way that matters, we will tell you in the Extension or by email before the change takes effect. Questions or grievances: our grievance officer, [YOUR FULL LEGAL NAME], at support@grahaki.com.